Shipping and delivery

How delivery fees work

Your delivery fee is shown at checkout, before you place your order, based on the city you enter. The fee in your order total is the fee you pay. We do not add delivery charges after you have seen your total.

Cities we have not listed

If your city has no delivery fee set up yet, you can still send your order. Your total will say the delivery fee is to be confirmed. We will contact you with the fee, and your order is only confirmed once you have agreed to it. If we cannot deliver to your city we will tell you and cancel the order.

Delivery times

Any delivery time shown is an estimate and not a guarantee. Delays can happen with couriers and weather.

Payment on delivery

Where cash on delivery is available for your city it is offered at checkout. Otherwise you can choose bank transfer, and we will send you the account details to pay before we ship.

Checking your parcel

Please check that your parcel and its contents look right when it arrives and contact us straight away if anything is wrong. See our returns policy.