Returns and refunds

If something is wrong with your order

Contact us as soon as you can through WhatsApp or our contact page. Please include your order number and, if you can, clear photos of the item and the packaging. We look at every case and will tell you what we can do.

Cancelling an order

You can ask us to cancel an order before it has shipped. Once an order is cancelled the items go back into stock.

Refunds

If a refund is agreed, we will tell you how and when it will be paid back before anything is sent.

Repairs

Repairs are handled separately. See repairs. The price of a repair is confirmed with you before work starts.